Refund policy

RETURN & REFUND POLICY — Hanaa Care

We want you to shop with confidence. Please read our policy carefully below.

1. Change of Mind Returns (7 Days)
If you simply change your mind, you may return your order within 7 days of delivery.
- Return shipping charges of Rs. 350 apply and will be deducted from your refund.
- Once we receive the returned parcel, our team will inspect the product to confirm it is unused and in its original condition, exactly as dispatched.
- If the inspection passes, we will deduct Rs. 350 and refund the remaining amount to you within 1 working day of receiving the parcel.
- If the product shows signs of use, damage, or tampering, the return may be rejected and sent back to you.

2. Defective or Damaged Items (100% Refund)
If you receive a defective, damaged, or faulty product and do not wish to keep it, we will arrange a free return and issue a 100% full refund — no deductions, no questions asked — within 1 working day of receiving the returned parcel.

3. 1-Month Functional Replacement Warranty
Every Hanaa Care Heating Pad comes with a 1-month replacement warranty from the date of delivery, covering functional issues only, including:
- Heating function failure
- Vibration/massage function failure
- Battery or charging issues
If any of the above issues occur within 30 days of delivery, we will replace your unit free of cost.
Note: This warranty covers manufacturing/functional defects only. It does not cover physical damage, water damage, or misuse.

How to Request a Return, Refund, or Replacement
Message our support team anytime — we're available 24/7 — with your order number and a short description (and photo/video if possible, for defective items):
📞 WhatsApp: +92 316 6328992
📧 Email: hanaacare@gmail.com

Refund Method & Timeline
All approved refunds are processed within 1 working day of receiving the returned parcel, paid directly to your JazzCash, EasyPaisa, or any bank account in Pakistan.